Kong Privacy Policy

At Kong Casino, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we, Jumpman Gaming Limited, operating Kong Casino under licence from the UK Gambling Commission (account number 39175) for customers in Great Britain, and the Alderney Gambling Control Commission for customers outside Great Britain, collect, use, store and safeguard your information when you visit Kong Casino.com, use our kong app or play kong slots through our platform.

Information We Collect

When you register an account, deposit funds or play at Kong, we collect various categories of personal information necessary to provide our services, verify your identity and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, address, email and phone number
• We gather payment information when you use Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard or Pay by Mobile
• We track your gaming activity, including deposits, withdrawals, bets and game history, to improve our services and meet responsible gambling requirements
• We record technical data such as IP address, device type, browser information and login times when you access Kong Casino via desktop, mobile browser or our iOS and Android apps
• We may collect identification documents during our verification process, particularly before processing withdrawals

How We Use Your Information

We use the information we collect to operate our services, process transactions and ensure a safe gaming environment. Our Kong Casino platform relies on your data to verify your age and identity, prevent fraud and money laundering, and comply with licensing conditions set by the UK Gambling Commission and the Alderney Gambling Control Commission. We also use your contact details to send account notifications, promotional offers such as our Trophy Rewards updates, Daily Wheel prizes or Weekly Cashback confirmations, and important service communications.

We at Kong may also use your data to personalise your experience, including tailoring bonus offers, Mega Reel spins and other promotions based on your play patterns. If you have opted in to marketing communications, we may contact you by email, SMS or through our on-site inbox regarding reload bonuses, free spins or giveaways such as our Cash Giveaway promotions.

Legal Basis for Processing

We process your personal data on several legal grounds. We collect and use your information where it is necessary to perform our contract with you, where we have a legal obligation under gambling regulations, where you have given consent, or where we have a legitimate interest in preventing fraud, improving our services and maintaining the security of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Kong Casino, including:

• Payment processors handling deposits and withdrawals through methods such as PayPal, Skrill and Neteller
• Identity verification providers who assist us in confirming your age and identity
• Game providers, such as Pragmatic Play, NetEnt, Evolution and other studios listed on our platform, where necessary to deliver gameplay
• Regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission, where required by law
• Fraud prevention and anti-money laundering agencies, as part of our legal obligations

We ensure that any third party we work with maintains appropriate safeguards to protect your data in line with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies on Kong Casino to enhance your browsing experience, remember your preferences and analyse how you interact with our website and app. Our use of cookies helps us understand which games, including kong slots and live casino titles, are most popular, and allows us to deliver relevant promotions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations. Gambling regulations typically require us to retain customer records, including transaction history and identification documents, for a minimum period after account closure. Once this period has passed and we no longer have a legitimate business or legal reason to retain your data, we will securely delete or anonymise it.

Your Rights

You have a number of rights regarding your personal data, and we are committed to respecting these rights whenever you interact with us.

• You have the right to request access to the personal data we hold about you
• You have the right to ask us to correct inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format
• You have the right to withdraw consent at any time where processing is based on consent

If you wish to exercise any of these rights, you can contact us using the details below, and our team will respond to your request in accordance with applicable data protection law.

Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or alteration. Our systems use encryption and secure protocols to protect sensitive information, including payment details, whenever you deposit or withdraw funds through your Kong Casino account. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

International Data Transfers

As Jumpman Gaming Limited is based in Alderney, Channel Islands, your data may be processed outside the United Kingdom or the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place to protect your information in line with recognised data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have collected information from someone under the legal age, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically when using Kong Casino or logging into your kong login account.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us at [email protected], [email protected] or [email protected]. You can also reach our support team through live chat, available daily between 06:00 and 21:00 BST, or via the contact form on our website.