Play Responsibly at Kong

At Kong Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or personal difficulty. We are committed to promoting responsible gaming across every part of our site, and we provide a range of tools, resources and support options designed to help you stay in control. This page explains the measures we have put in place and where you can find further help if you need it.

Our Commitment to Safer Gambling

Here at Kong Casino, we take our responsibility as a licensed operator seriously. We hold a licence from the UK Gambling Commission for customers in Great Britain and from the Alderney Gambling Control Commission for customers outside Great Britain. As part of these licences, we are required to offer effective tools that help you monitor and manage your gambling activity, and we go beyond the minimum requirements wherever possible.

Our Kong platform is designed with player protection in mind from the moment you register. Age verification checks are carried out on every new account, and we restrict access to anyone who cannot be confirmed as being 18 years of age or older. We at Kong also monitor account activity for signs of harmful play patterns, and our support team may reach out proactively if we notice behaviour that concerns us.

Tools to Help You Stay in Control

We provide several account management tools that let you set your own limits and boundaries. Our Kong Casino account settings allow you to configure these options at any time, and changes to increase limits are subject to a short cooling-off period before they take effect.

Deposit limits - we let you set daily, weekly or monthly caps on how much you can deposit into your account
Loss limits - we allow you to restrict the amount you are willing to lose over a set period
Wagering limits - our system can cap the total stake amount you place within a chosen timeframe
Session time reminders - we send on-screen notifications to let you know how long you have been playing
Reality checks - we display periodic pop-ups reminding you of your time and spend

Our Kong team reviews these tools regularly to ensure they remain effective and easy to use. If you are unsure how to set a limit, our customer support representatives are available via live chat between 06:00 and 21:00 BST, seven days a week, to guide you through the process. You can also review our Kong Casino bonuses and promotions responsibly as part of your overall account management.

Self-Exclusion and Time-Outs

We understand that sometimes a short break or a longer exclusion period is the best option. At Kong, we offer a Time-Out feature that temporarily suspends your account for a period you choose, typically ranging from 24 hours to six weeks. During this time, you will not receive marketing communications from us, and you will be unable to log in or deposit.

For players who need a more permanent solution, we offer Self-Exclusion for a minimum of six months, extendable up to five years. Once self-exclusion is activated, we will close your account, remove you from all promotional communications, and prevent you from reopening a new account with us during the exclusion period. We at Kong Casino also participate in GAMSTOP, the UK's national self-exclusion scheme, which allows you to restrict your access to all gambling websites licensed in Great Britain with a single registration.

Recognising the Signs of Problem Gambling

We encourage all our players to stay aware of how gambling affects their daily lives. Our Kong platform asks you to consider the following warning signs, which may indicate that your gambling has become a problem:

Spending more money or time gambling than you originally intended
Chasing losses by increasing your stakes or returning to play after a loss
Borrowing money, selling possessions, or neglecting bills to fund your gambling
Feeling anxious, irritable or secretive about your gambling habits
Gambling affecting your work, relationships or mental health

If any of these apply to you or someone you know, we strongly recommend reaching out to one of the independent support organisations listed below, or contacting our Kong Casino support team for guidance on the tools available to you.

Protecting Younger and Vulnerable People

We do not permit anyone under the age of 18 to register an account or gamble on our site. Our Kong Casino verification procedures are designed to prevent underage access, and we support the use of parental control software such as Gamban, NetNanny and CyberPatrol, which can block access to gambling websites on shared or family devices.

We also ask that if you believe a member of your household is at risk of gambling-related harm, you take steps to restrict their access to your payment methods and devices. Our team at Kong is always available to discuss additional safeguards if you have concerns about a vulnerable person's access to our services.

Independent Support Organisations

We work alongside a number of independent, charitable organisations that offer free, confidential advice and support to anyone affected by problem gambling. We recommend the following resources:

GamCare - national helpline and support services for problem gambling in the UK
GAMSTOP - the UK self-exclusion scheme for online gambling
BeGambleAware - information, advice and support tools for safer gambling
Gamblers Anonymous - peer support meetings for individuals affected by gambling addiction
Gamban - software that blocks access to gambling sites and apps across your devices

Our Kong Casino app and desktop site both include direct links to these organisations within the account settings and footer of every page, so help is always just a click away.

Reviewing Your Account Activity

We provide a full transaction and gameplay history within your account dashboard, giving you complete visibility over your deposits, withdrawals, wins and losses. We encourage you to review this information regularly as part of maintaining healthy gambling habits. Our Kong support team can also provide a summary of your account activity upon request, which may help you or a third party assess your gambling patterns more clearly. Managing your activity starts with a secure Kong Casino login, where all your dashboard tools are easily accessible.

Contacting Our Team

If you have any questions about responsible gambling, our tools, or wish to set up a limit, time-out or self-exclusion, we are here to help. You can reach us through live chat, available daily from 06:00 to 21:00 BST, or by emailing [email protected]. For more sensitive matters, you can also contact us directly at [email protected], our dedicated responsible gambling inbox. We at Kong are committed to responding promptly and with the care these matters deserve.

Content updated: October 26, 2026