Kong Terms and Conditions

Welcome to Kong Casino. These terms and conditions govern your use of our website and services. By registering an account at Kong, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

Our Operator and Licensing

Kong Casino is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We are licensed and regulated by the UK Gambling Commission (account number 39175) for customers in Great Britain, and by the Alderney Gambling Control Commission for customers outside Great Britain. We operate in accordance with the strict standards set by these authorities.

Eligibility to Use Kong Casino

To open an account with us, you must be at least 18 years old and a legal resident of a jurisdiction where online gambling is permitted. We reserve the right to request identification documents at any time to verify your age, identity, and address. We do not accept registrations from residents of restricted territories, including but not limited to Russia, the United States, Spain, France, and a number of other listed countries.

• We require you to provide accurate and truthful registration details
• We may suspend or close accounts found to contain false information
• We only permit one account per person, household, or IP address

Account Registration and Security

At Kong, we ask you to create a secure password and keep your login credentials confidential. You are responsible for all activity carried out through your account. Our Kong Casino security team monitors accounts for suspicious activity, and we may freeze an account if we suspect fraud, collusion, or a breach of these terms.

Deposits and Withdrawals

We accept deposits in GBP via Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, Neteller, Paysafecard, and Pay by Mobile. Our minimum deposit is £10, and Pay by Mobile deposits carry a £2.50 transaction fee. Withdrawals can be made using Visa Debit, Mastercard Debit, Maestro, PayPal, Skrill, or Neteller, with a minimum withdrawal amount of £10. We do not set a maximum withdrawal limit, meaning your full real money balance can be withdrawn in a single transaction.

Withdrawals are paid back to registered cards (up to three per account) or the original deposit method; Pay by Mobile cannot be used for withdrawals. We process pending withdrawals within 72 hours while verifying your identification documents. Once your documents are approved, we complete processing within 24 hours; if documents are rejected, we return the funds to your balance within 48 hours. After the pending period, your cashout typically reaches your bank account within 1-5 working days.

Our Welcome Bonus and Promotions

Here at Kong Casino, we offer a 50% Matchup Bonus up to £100 on your first-ever deposit. A minimum deposit of £10 is required, and a deposit of £200 unlocks the maximum £100 bonus. Wagering requirements are set at 10x the bonus amount, and only real-money wagers on eligible games count toward unlocking. Our Kong bonus terms specify that real money is used before bonus funds, and winnings from mixed stakes are split proportionally between balances.

• We cap conversion to real funds at your lifetime deposits, up to £250
• We remove any excess bonus balance beyond this cap
• We limit conversion to £50 maximum if no deposit has been made
• We exclude blackjack, roulette, bingo, table games, live casino, and progressive jackpots from bonus wagering
• We cancel your bonus and remove bonus funds if you withdraw real money before wagering is complete

We also run a Card Registration Offer, Weekly Cashback of 5% on slots net spend, a Daily Wheel with free spins, and seasonal promotions such as our Cash Giveaway and Fluffy Fridays tournaments. Our Drops & Wins promotion with Pragmatic Play runs across eligible games with daily tournaments and weekly wheel drops. Full terms for each Kong casino bonus are published on our promotions page and may be updated periodically.

Our Games and Providers

Our Kong slots library includes over 500 titles from leading providers such as Pragmatic Play, NetEnt, Microgaming, Play'n GO, Big Time Gaming, and many more. We also feature a dedicated live casino with over 100 live games, including Live Roulette, Live Blackjack, Live Baccarat, and game shows like Mega Wheel and Sweet Bonanza Candyland. We use licensed software to ensure fair and random outcomes across our Kong casino game selection.

Responsible Gambling

We are committed to promoting safer gambling. We provide tools including deposit limits, time-outs, and self-exclusion options to help you manage your play. If you feel your gambling is becoming a problem, we encourage you to contact our support team or external organisations for assistance. We take our responsibility seriously and will act to protect vulnerable customers.

Our Liability

We strive to keep our platform, including the Kong app and Kong login system, available and functioning correctly at all times. However, we are not liable for losses arising from technical faults, internet connectivity issues, or events beyond our reasonable control. We reserve the right to suspend services for maintenance without prior notice when necessary.

Changes to These Terms

We may amend these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will publish any updates on this page, and your continued use of Kong Casino after changes are posted constitutes your acceptance of the revised terms. We encourage you to review these terms periodically.

Customer Support

If you have questions about these terms, our Kong casino login process, or any aspect of your account, our support team is available via live chat from 06:00 to 21:00 BST, seven days a week. You can also reach us by email at [email protected], or through our contact form and FAQ section. We aim to respond to all email enquiries within two business days.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdictions. Any disputes arising from your use of our services will be handled in accordance with the regulatory framework of the UK Gambling Commission or the Alderney Gambling Control Commission, depending on your location. We encourage you to contact us directly in the first instance to resolve any concerns.